Yellow Rose Disney Couples Game

Refund, Returns, Cancellations, Exchanges

Refunds /Cancellations

Due to the nature of this item, we do not generally offer refunds

However,

• • Customers may cancel and request a full refund anytime before the PDF Proof Email is Approved.

• • Customers may cancel and request a 40% refund after the PDF Email is Approved but before the Creation Process Occurs
    • • Usually between 2-3 days after the approval email

• • Acceptable reason for cancellation
    • • Event Date Change
    • • Event is cancelled

Please, contact us immediately if you need to cancel or change your order 

Please note:

We do not edit this item. We create the item with the exact information you provide us 

Customers should take these steps to avoid misprints.

• • Please make sure to thoroughly review the proof email before approving it.

• • Please double-check spelling

• • Please double-check the dates and times

• • Please double-check for possible grammar errors

• • Please double-check any personalized info

Please, contact us if you have any questions or concerns

Returns

Due to the nature of this item, we do not accept returns Exchanges 

• We only offer exchanges when:
  • We have incorrectly indicated information on the item after the proof was approved
  • If the item arrives damaged due to mail issues
• Please send a photo as proof
• We will replace it with the exact item

Please note that we will only replace the damaged item(s), not the entire order.  Please, contact us, within 24 hours of receiving the item